I was supposed to get off work at 11:00 p.m. and I decided to work a couple of extra hours. It was all over time and I was happy about that. Unfortunately, when I got home from work I found out that there was no heat in the house. It was about 40° outside and I looked at the forecast to see how cold it was going to get. It was going to reach 32 degrees at 5:00 a.m. and stay there until 8:00 a.m. I called the HVAC emergency repair service at 3:00 a.m. there was an answer and it was a live person. I thought that I was going to leave a message. The answering service asked me to hold it and then she connected me with an emergency HVAC repair specialist. The repair specialist spoke with me at great lengths about the furnace. He suggested waiting until the morning and did not believe that I would need to worry about the 32° temperatures for 3 hours. I told the guy that I had a space heater that I could use overnight. He told me that it was going to cost an extra $50 to have him come out now and he would not be able to be there until 4:00 a.m. I could wait until the morning and be the first appointment at 7:00 a.m. I wouldn’t have to pay the emergency fee and I would save $50. I think you can guess what I decided to do.