I was told that my HVAC technician would be at my home by 8 in the morning.
I took off work last week because they also told me that I had a three hour window and he would be at my home between 8 AM and noon.
It was 2 PM and I still had not seen hide nor hair of the HVAC technician. I called the HVAC company and I told them that I had been waiting for five hours and I was tired of waiting. I had things that needed to be done. I was told that if I were to leave and the HVAC technician was to arrive, I would be charged for a service call and my furnace would still be unserviced. I would have to call and make another appointment to have my furnace maintenance done before winter. I could almost hear the laughter in the man’s voice. I was so angry because I felt like they were wasting my time and I slammed the phone down. At 5 PM, the HVAC technician knocked at my door. He told me he was there to take care of the furnace. I was furious and I ripped into him about being so late. He told me he wasn’t late and he was told to get here as soon as possible. I really didn’t want to him to touch my furnace, but I had to have the inspections done. I called the HVAC company and I told them that their HVAC tech had finally arrived. The woman apologized for needing to send someone so late. The original technician had walked out on the job and they sent this HVAC tech at the last moment.